Welcome to E-yana and thank you for using our services!
PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND/OR USING OUR WEBSITE.
- 'Vehicle' shall mean any vehicle/cab/taxi/auto to be provided to the
for performance of the Services.
- 'Company' shall hereinafter individually and collectively mean VGARCEDO
Technologies Private Limited. This expression includes the Employees, Authorized Representatives,
Care Executives or Representatives, Agents, etc.
- 'Customer' or 'You' shall mean any person availing the Services provided by
- 'Service Provider' shall mean any person or entity possessing the Vehicle
providing the Services to the Customer.
- 'Services' shall mean and include the ride hailing services; the pickup and
services and / or transportation services to be provided by the Service Provider from and to such
as may be requested by You.
- 'Use of Service' shall mean and includes but is not limited to, all the
Customers dialing the dedicated number of the Company or visiting the official website of the Company or
downloading the Mobile App or availing the Services from the street side or dedicated pick-up locations
- 'Force Majeure Event' includes but is not limited to strikes, lockouts,
disturbances, civil commotion, riots, war, acts of terrorism, major traffic disruption, action of any
government or regulatory authority, fuel shortages, abnormal weather conditions at the location of
abnormal business circumstances or any other cause beyond the reasonable control of the affected party
by exercise of reasonable diligence could not have been prevented or provided against.
The Company provides technology based services for booking Vehicles in certain cities of India basis to you
you agree to avail the Services offered by third party Service Providers, drivers or vehicle operators ("the
The Company shall take your booking request and forward it to the Service Provider and the Service Provider
shall have the sole discretion to accept or reject such request. The Service Provider has discretion over
whether to receive the booking request made by the Company. If the Service Provider accepts the booking
made by the Company for the Services, the Company shall notify you and provides the information regarding
Service Provider including its name, contact number, vehicle number etc.
The Company shall make reasonable efforts to bring you in contact with the Service Provider in order to
Services subject to availability of the Service Provider in or around your location at the time of your
request made to the Company.
For the avoidance of doubt, it is clarified that the Company itself does not provide the Services. It is the
Service Provider who shall render the Service to you. The provision of the Services by the Service Provider
you is therefore subject to the agreement (to be) entered into between you and the Service Provider and the
Company shall never be a party to such agreement. Even after acceptance of booking, the Service Provider may
reach your pick up location or decide not to render his Services in which event the Company shall not be
liable to you.
You warrant that the information you provide to the Company is accurate and complete. The Company is
at all time verify the information that you have provided. You may only access the Service using the
means. It is your responsibility to check to ensure you download the correct mobile application for your
or visit the correct portal or dial-in the accurate call center number. The Company shall not be liable if
do not download the correct mobile application or visit the appropriate web portal or dial-in the correct
center number. The Company reserves the right to discontinue or introduce any of the modes of booking
You will refrain from doing anything which we reasonably believe to be disreputable or capable of damaging
You will comply with all applicable laws;
You will treat the Service Provider introduced to you through us with respect and not to cause damage to
Vehicle or engage in any unlawful, threatening, harassing, abusive behavior or activity while using their
Vehicle or the Service;
You will compensate and defend us fully against any claims or legal proceedings brought against us by any
person as a result of your breach of these Terms.
Please note that we are not responsible for the behavior, actions or inactions of the Service Provider,
of cab which you may use (through us or otherwise). Any Contract for the provision of Services is between
and the Service Provider and not us and we simply provide a platform to introduce the Customer and the
By using the mobile Application of the Company, you further agree that:
You will download the Application for your sole, personal use and will not resell it to a third party;
You will not authorize others to use your account;
You will not assign or otherwise transfer your account to any other person or legal entity;
You will not use an account that is subject to any rights of a person other than you without appropriate
You will not use the Application for unlawful purposes, including but not limited to sending or storing
unlawful material or for fraudulent purposes;
You will not use the Application to cause nuisance, annoyance or inconvenience;
You will not impair the proper operation of the network;
You will not try to harm Application in any way whatsoever;
You will not copy, or distribute the Application or other Company Content without written permission
You will keep secure and confidential your account password or any identification we provide you which
allows access to the Application;
You will provide us with whatever proof of identity we may reasonably request;
You will not use the Application with an incompatible or unauthorized device;
You will comply with all applicable law from your home nation, the country, state and/or city in which
are present while using the Application.
The Company reserves the right to immediately terminate use of the Application should you not comply with
any of the above rules.
The fare range displayed in the 'Fare Estimation' provided in the E-yana Mobile App is an estimate. The
payable will be displayed in the Mobile App after the ride is completed. The Company takes no responsibility
the accuracy of the estimates and any variation between the estimate and the actual fare.
Above estimates are exclusive of all toll charges, parking charge & discounts etc. Toll and other
are payable separately at actual.
3. Charges and Payment:
You will make payment in full for the Services provided to you. You shall be required to pay trip charges
the Service to the Service Provider or the Company and the rates can be found on the website and mobile
application of the Company. The trip charges shall be updated or amended from time to time and it shall be
responsibility to remain informed about the current trip charges for the Services. You agree that the trip
charges shall include the trip fare and any additional charges levied by the Company which includes waiting
charges, parking charges, additional surcharge (where applicable) and any fee or levy presently payable or
hereinafter imposed by the law or required to be paid for availing of the Services. The fares and other
vary and differ for different locations and different segment of Vehicles. For Outstation Round Trips, the
charges will be applicable for each Calendar day. If the travel time extends to the next calendar day beyond
am midnight, next calendar day Round Trip charges will be applicable. You agree that you will pay for all
Services you purchase from the Service Provider either by way of cash or any available non-cash/digital
modes like credit/debit card/ wallet/UPI/pay later merchants or any new payment methods that the Company
introduces from time to time. In the event the payment cannot be accepted through non-cash/digital modes,
shall be required to pay the trip charges by way of cash. Any payment made is non-refundable. At the end of
trip, we will facilitate for you to receive a copy of the invoice from the Service Provider on your
e-mail account with the Company.
By accepting these User Terms and using the application, you agree that you shall defend, indemnify and hold
Company, its affiliates, its licensors, and each of their officers, directors, other users, employees,
and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses
(including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of
term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your
violation of any rights of any third party, including Service Providers arranged via the Application, or (c)
your use or misuse of the Application or Website.
The information, recommendations provided to you on or through the website, or the application is for
information purposes only and does not constitute advice. The Company will reasonably keep the website and
application and its contents correct and up to date but does not guarantee that (the contents of) the
and/or application are free of errors, defects, malware and viruses or that the website and/or application
correct, up to date and accurate.
The Company shall not be liable for any damages resulting from the use of or inability to use the website or
application (but to the exclusion of death or personal injury), including damages caused by malware, viruses
any incorrectness or incompleteness of the information or the website or application, unless such damage is
result of any willful misconduct or from gross negligence on the part of the Company.
The Company shall further not be liable for damages resulting from the use of (or the inability to use)
electronic means of communication with the website or the application, including – but not limited to –
resulting from failure or delay in delivery of electronic communications, interception or manipulation of
electronic communications by third parties or by computer programs used for electronic communications and
transmission of viruses.
Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, the Company's
aggregate liability shall in no event exceed an amount of INR 1000.
The quality of the Services requested through the use of the application or the Service is entirely the
responsibility of the Service Provider who ultimately provides such Services to you. The Company under no
circumstance accepts liability in connection with and/or arising from the Services provided by the Service
Provider or any acts, action, behavior, conduct, and/or negligence on the part of the Service Provider. Any
complaints about the Services provided by the Service Provider should therefore be submitted to the Service
6. INTELLECTUAL PROPERTY RIGHTS (Trademarks and Copyrights):
The Company is the sole owner and lawful licensee of all the rights to the web site, mobile application or
other digital media and its contents. The content means its design, layout, text, images, graphics, sounds,
video, etc. the website, mobile application or any other digital media content embody trade secrets and
intellectual property rights protected under worldwide copyright and other laws. All titles, ownership and
intellectual property rights in the website and its content shall remain with the Company, its affiliates,
agents, authorized representatives or licensor's as the case may be.
All rights not otherwise claimed under this Terms and Conditions or by the Company are hereby reserved. The
information contained in this web site is intended, solely to provide general information for the personal
of the reader, who accepts full responsibility for its use.
The Company does not represent or endorse the accuracy or reliability of any information or advertisement
contained on, distributed through, or linked, downloaded or accessed from any of the services contained on
website, or the quality of any products, information or other materials displayed, or obtained by you as a
result of any product, information or other materials displayed, or obtained by you as a result of an
advertisement or any other information or offer in or in connection with the service.
All related icons and logos are registered trademarks or service marks or word marks of the Company in
jurisdictions and are protected under applicable copyrights, trademarks and other proprietary rights laws.
unauthorized copying, modification, use or publication of these marks is strictly prohibited.
All the contents on this web site is copyright of the Company except the third party content and link to
party website on our website.
Subject to your compliance with these Terms, the Company grants you a limited non-exclusive,
license to download and install a copy of the application on a single mobile device that you own or control
to run such copy of the application solely for your own personal use.
You shall not (i) license, sub-license, sell, resell, transfer, assign, distribute or otherwise commercially
exploit or make available to any third party the application in any way; (ii) modify or make derivative
based upon the application; (iii) create Internet "links" or "frame" or "mirror" any application on any
server or wireless or Internet-based device; (iv) reverse engineer or access the application in order to (a)
design or build a competitive product or service, (b) design or build a product using similar ideas,
functions or graphics of the application, or (c) copy any ideas, features, functions or graphics of the
application, or (v) launch an automated program or script, including, but not limited to, web spiders, web
crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple
server requests per second, or unduly burdens or hinders the operation and/or performance of the
7. Link to Third Party Website:
During the use of the website or the application, links to websites that are owned and controlled by third
parties may be provided from time to time in order to enter into correspondence with, purchase goods or
from, participate in promotions of third parties. These links take you off the website, the application and
beyond the Company's control.
During use of the website and the application, you may enter into correspondence with, purchase goods and/or
services from, or participate in promotions of third party service providers, advertisers or sponsors
their goods and/or services through a link on the website or through the application or Service. These links
take you off the website, the application and the Service and are beyond the Company's control. The websites
responsible and cannot be held liable for the content and activities of these websites. You therefore visit
access these websites entirely at your own risk.
Please note that these other websites may send their own cookies to users, collect data or solicit personal
to using them.
By using our Services, You agree not only to be bound by our Terms and Conditions provided herein but also
to be bound by the Google Maps/Google
8. Term and Termination of the Contract:
The Contract between the Company and you is concluded for an indefinite period. You are entitled to terminate
Contract at all times by permanent deletion of the application installed on your smart phone, thus disabling
use by you of the application and the Service.
Company is entitled to terminate the Contract at all times and with immediate effect (by disabling your use
the application and the Service) if you: (a) violate or breach any term of these User Terms, or (b) in the
opinion of the Company, misuse the application or the Service. The Company is not obliged to give notice of
termination of the Contract in advance.
9. Invalidity of one or more provisions:
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of
If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given
circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the
parties instead that is acceptable considering all the circumstances and which corresponds with the
of the void part as much as possible, taking into account the content and the purpose of these User Terms.
10. Modification of the Service and User Terms:
The Company reserves the right, at its sole discretion, to modify or replace any of these User Terms, or
suspend, or discontinue the application (including without limitation, the availability of any feature,
database, or content) at any time by posting a notice on the website or by sending you notice through the
Service, application or via email. The Company may also impose limits on certain features and services or
restrict your access to parts or all of the Service without notice or liability.
The Company may give notice by means of a general notice on the Service or Application, or by electronic
your email address on record in the Company's account information, or by written communication sent by
mail to your address on record in Company's account information.
You may not assign your rights under these User Terms without prior written approval of the Company.
13. Privacy and Cookie Notice:
The Company collects and processes the personal data of the visitors of the website and users of the
according to the Privacy and Cookie Notice
14. Excusable Delays (Force Majeure):
Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond
reasonable control and without its fault or negligence. Such excusable delays or failures may be caused by,
among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God
The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and
the Customer shall be bound by such addition, variation or amendment once such addition, variation or
amendment are incorporated into these terms and conditions at website at www.e-yana.com or on the date that
the Company may indicate that such addition, variation or amendment is to come into effect.
The Company reserves the right to publish information of beneficiaries of any program, offer, scheme or any
The Customer who seeks to use or obtain any of the services, benefits, facilities and arrangements as
the Company's partner, then the provisions of such services, benefits, facilities or arrangements will be
subject to the respective terms and conditions of the said Service Provider, being the provider of the said
Services, benefits, facilities or arrangements.
The Company provides links to third party website as a convenience to the Customers or as an advertisement
the Company does not have any control over such sites i.e. content and resources provided by them. The
recommends reading such site's terms and conditions and/or privacy policies before using such sites.
This web site (www.e-yana.com) is published and maintained by the Company access, browsing or use of the
facilities provided by this site constitutes a deemed acceptance, without limitation or qualification, of
terms and conditions as set forth herein below, by the user and constitutes an agreement between Company and
You authorize the Company to send various communication including service messages, offers, promotions, and
other promotional communication through various media channels, such as calls, messages, e-mails, social
and notifications in relation to the Company’s services.